GENERAL TERMS AND CONDITIONS
I. Basic Provisions
1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are issued by:
AMAT plus s.r.o., operating in the online store under the name Secure Seed
Company ID (IČO): 47682400
VAT ID (DIČ): 2024049511
Registered Office: Námestie Slobody 32, 909 01, Skalica, Slovakia
Registered with the District Court Trnava, Section Sro, Insert No. 34079/T
Contact details:
Address: Námestie Slobody 32, 909 01, Skalica, Slovakia
Email: team@secure-seed.com
Website: www.secure-seed.com
(hereinafter referred to as the "Seller")
2. These Terms and Conditions regulate the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside their business activities as a consumer, or within their business activities (hereinafter referred to as the "Buyer") via the web interface located on the website available at www.secure-seed.com (hereinafter referred to as the "Online Store").
3. The provisions of the Terms and Conditions form an inseparable part of the purchase contract. Any deviations agreed upon in the purchase contract take precedence over these Terms and Conditions.
4. These Terms and Conditions and the purchase contract are concluded in the Slovak language.
II. Information about Goods and Prices
1. Information about goods, including the price and main characteristics of individual items, is listed for each product in the Online Store catalog. Prices include value-added tax (VAT), all related fees, and return costs, if the goods cannot be returned by standard postal means. Prices remain valid for as long as they are displayed in the Online Store. This provision does not exclude the possibility of concluding a purchase contract under individually agreed conditions.
2. All product presentations in the Online Store catalog are informative only, and the Seller is not obligated to conclude a purchase contract for these products.
3. Information about packaging and delivery costs is provided in the Online Store. These costs apply only if the goods are delivered within the territory of the Slovak Republic.
4. Any discounts on the purchase price of goods cannot be combined, unless otherwise agreed between the Seller and the Buyer.
III. Order and Conclusion of the Purchase Contract
1. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase contract (internet connection fees, telephone call costs) are covered by the Buyer. These costs do not differ from the standard rate.
2. The Buyer places an order for goods in the following ways:
o Through their customer account, if they have previously registered in the Online Store.
o By filling out the order form without registration.
3. When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.
4. Before submitting the order, the Buyer is allowed to review and modify the entered data. The Buyer submits the order to the Seller by making payment through their chosen payment gateway. The order is considered submitted only when the payment is credited to one of the Seller’s business accounts.
o The data provided in the order is considered accurate by the Seller.
o The validity of the order is conditional on the completion of all required fields in the order form, including the phone number (for package delivery), and the Buyer's confirmation that they have read and agreed to these Terms and Conditions.
5. Immediately after receiving the order, the Seller sends the Buyer a confirmation email to the email address provided during the order process.
o This confirmation is automatic and does not constitute contract acceptance.
o The confirmation email includes the current Terms and Conditions.
o The purchase contract is concluded only upon order acceptance by the Seller. The order acceptance notification is sent to the Buyer's email address.
/ Immediately after receiving the order, the Seller sends the Buyer a confirmation email to the email address provided during the order process.
o This confirmation is considered as the conclusion of the contract.
o The confirmation email includes the current Terms and Conditions.
o The purchase contract is concluded when the Seller confirms the order by sending an email to the Buyer.
6. If the Seller is unable to fulfill any of the requirements specified in the order, they will send the Buyer a modified offer via email.
o The modified offer is considered a new proposal for the purchase contract.
o The contract is concluded only when the Buyer confirms the acceptance of this modified offer by replying to the Seller’s email listed in these Terms and Conditions.
7. All orders received by the Seller are binding.
o The Buyer may cancel an order before receiving the order acceptance notification from the Seller.
o The Buyer may cancel an order by phone or by email to the Seller, using the contact details provided in these Terms and Conditions.
8. If an obvious technical error occurs on the part of the Seller regarding the price of the goods in the Online Store, or during the ordering process, the Seller is not obligated to deliver the goods at this clearly incorrect price, even if the Buyer has received an automatic order confirmation email.
o The Seller will notify the Buyer of the error without delay and will send a modified offer to the Buyer's email address.
o The modified offer is considered a new proposal for the purchase contract.
o The contract is concluded only when the Buyer confirms acceptance by replying to the Seller’s email.
IV. Customer Account
1. Based on the buyer’s registration in the online store, the buyer can access their customer account. From their customer account, the buyer can place orders. The buyer may also order goods without registration.
2. When registering for a customer account and when ordering goods, the buyer is required to provide accurate and truthful information. The buyer is obliged to update the information in their user account whenever there is any change. The information provided by the buyer in the customer account and when ordering goods is considered correct by the seller.
3. Access to the customer account is secured by a username and password. The buyer must keep confidential the information necessary to access their customer account. The seller is not responsible for any misuse of the customer account by third parties.
4. The buyer is not entitled to allow third parties to use their customer account.
5. The seller may cancel the user account, especially in cases where the buyer has not used their account for an extended period or if the buyer breaches their obligations under the purchase agreement or these terms and conditions.
6. The buyer acknowledges that the user account may not be available continuously, especially due to necessary maintenance of the seller’s hardware and software equipment or necessary maintenance of third-party hardware and software equipment.
V. Payment Terms and Delivery of Goods
1. The buyer may pay for the goods and any associated delivery costs under the purchase agreement using the following methods:
o Cashless payment by credit card
o Cashless transfer to the seller’s account via the Stripe payment gateway
o Cashless payment via Apple Pay
o Cashless payment via Google Pay
2. Along with the purchase price, the buyer is also required to pay the seller for packaging and delivery costs at the agreed contractual rate. Unless explicitly stated otherwise, the purchase price also includes the cost of delivery.
3. In case of payment through a payment gateway, the buyer follows the instructions of the relevant electronic payment provider.
4. For cashless payments, the buyer's obligation to pay the purchase price is fulfilled when the corresponding amount is credited to the seller's bank account.
5. The seller does not require any advance payment or similar prepayment from the buyer. Payment of the purchase price before the shipment of goods is not considered an advance payment.
6. The seller is obliged to issue an invoice to the buyer in accordance with the Accounting Act and relevant tax regulations. Since payments are exclusively cashless, the seller is not required to issue a cash receipt under the Sales Records Act.
7. The goods are delivered to the buyer:
o To the address specified by the buyer in the order.
o Through a parcel pick-up point to the address of the pick-up location specified by the buyer.
8. The delivery method is selected during the ordering process.
9. The costs of delivery depend on the chosen shipping and pick-up method and are specified in the buyer’s order and the seller’s order confirmation. If the delivery method is arranged based on a special request from the buyer, the buyer assumes the risk and any additional costs associated with this method.
10. If the seller is obligated under the purchase agreement to deliver the goods to a location specified by the buyer in the order, the buyer is required to accept the goods upon delivery. If it is necessary to deliver the goods repeatedly or in a manner different from that stated in the order due to reasons on the buyer’s side, the buyer is responsible for any additional costs related to the repeated or alternative delivery.
11. Upon receiving the goods from the carrier, the buyer must check the integrity of the packaging and immediately report any defects to the carrier. If the packaging is damaged in a way that suggests unauthorized tampering with the shipment, the buyer is not required to accept the shipment from the carrier.
12. The seller issues a tax document – an invoice – to the buyer. The tax document is sent to the buyer’s email address. / The tax document is included with the delivered goods.
13. The buyer acquires ownership of the goods upon full payment of the purchase price, including delivery costs, but not before taking possession of the goods. The risk of accidental loss, damage, or destruction of the goods passes to the buyer upon receipt of the goods or at the moment the buyer was required to take delivery but failed to do so in violation of the purchase agreement.
VI. Withdrawal from the Contract
1. A buyer who has concluded a purchase agreement outside their business activities as a consumer has the right to withdraw from the purchase agreement without stating a reason.
2. The withdrawal period is 14 days:
o From the day the goods are received.
o From the day the last delivery of goods is received if the contract includes multiple types of goods or multiple deliveries.
o From the day the first delivery is received if the contract includes regular recurring deliveries of goods.
3. The buyer may not withdraw from the purchase agreement, among other cases:
o For the provision of services if they were fulfilled with the buyer’s prior explicit consent before the withdrawal period expired and the seller informed the buyer before concluding the contract that they would lose the right to withdraw once the service was fully provided.
o For the delivery of goods or services whose price depends on fluctuations in the financial market beyond the seller’s control and which may occur during the withdrawal period.
o For the delivery of alcoholic beverages whose price was agreed upon at the time of the contract conclusion but can only be delivered after 30 days and whose price depends on market fluctuations beyond the seller’s control.
o For the delivery of goods customized at the buyer’s request, made to order, or specifically designed for one buyer.
o For the delivery of perishable goods, as well as goods that, due to their nature, have been irreversibly mixed with other goods after delivery.
o For the delivery of sealed goods that are unsuitable for return due to health protection or hygiene reasons if their protective seal was broken after delivery.
o For the delivery of audio recordings, video recordings, audiovisual recordings, books, or computer software sold in a protective package if the buyer has unsealed it.
o For the delivery of newspapers, periodicals, or magazines, except for subscriptions and books not delivered in a protective package.
o For the delivery of digital content not provided on a tangible medium if the provision began with the buyer’s explicit consent and they acknowledged that they would lose the right to withdraw by giving this consent.
o In other cases specified in § 7(6) of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance or Outside the Seller’s Business Premises, as amended.
4. To meet the withdrawal deadline, the buyer must send a withdrawal declaration within the withdrawal period.
5. The buyer may use the sample withdrawal form provided by the seller to withdraw from the purchase agreement. The withdrawal declaration must be sent to the seller’s email or mailing address specified in these terms and conditions. The seller shall confirm receipt of the form without delay.
6. A buyer who has withdrawn from the contract must return the goods to the seller within 14 days of withdrawal. The buyer bears the costs of returning the goods, even if the goods cannot be returned via regular postal services due to their nature.
7. If the buyer withdraws from the contract, the seller shall refund all received payments, including delivery costs, without undue delay and no later than 14 days from the withdrawal date, using the same payment method. The seller will return the funds using a different method only if the buyer agrees and if no additional costs arise.
8. If the buyer chose a delivery method other than the cheapest standard delivery offered by the seller, the seller shall refund the delivery costs only up to the amount corresponding to the cheapest offered delivery method.
9. If the buyer withdraws from the purchase agreement, the seller is not obliged to refund the received payments before the buyer returns the goods or provides proof that they have sent the goods back to the seller.
10. The buyer must return the goods to the seller undamaged, unused, and clean, and if possible, in the original packaging. The seller has the right to unilaterally offset any damage caused to the goods against the buyer’s claim for a refund.
11. The seller is entitled to withdraw from the purchase agreement due to stock depletion, goods unavailability, or if the manufacturer, importer, or supplier has discontinued the production or import of the goods. The seller shall inform the buyer without delay via the email address provided in the order and return all received payments, including delivery costs, within 14 days of notifying the buyer about the contract withdrawal, using the same payment method or another method specified by the buyer.
VII. Rights from Defective Performance
1. The seller guarantees to the buyer that the goods are free from defects at the time of receipt. Specifically, the seller guarantees that at the time the buyer receives the goods:
o The goods have the properties agreed upon by both parties or, if no agreement exists, have the properties described by the seller or manufacturer, or expected by the buyer considering the nature of the goods and the advertisement made by the seller.
o The goods are suitable for the purpose stated by the seller or for the usual purpose of goods of this type.
o The quality or design of the goods corresponds to the agreed sample or template if the quality or design was determined based on such a sample or template.
o The goods are in the appropriate quantity or weight.
o The goods comply with legal regulations.
2. If a defect appears within six months of the buyer receiving the goods, it is presumed that the goods were defective at the time of receipt. The buyer has the right to claim defects in consumer goods within 24 months of receipt. This provision does not apply to goods sold at a lower price due to a defect for which the discount was agreed upon, wear and tear caused by normal use, defects in used goods corresponding to the degree of wear or use that the goods had at the time of receipt, or if it results from the nature of the goods.
3. In the event of a defect, the buyer may submit a complaint to the seller and request:
o If the defect is repairable:
* Free repair of the goods.
* Replacement of the goods with new goods.
o If the defect is irreparable:
* A reasonable discount on the purchase price.
* Withdrawal from the contract.
4. The buyer has the right to withdraw from the contract if:
o The goods have an irreparable defect that prevents their proper use as defect-free goods.
o The buyer cannot properly use the goods due to repeated occurrence of defects after repair.
o The buyer cannot properly use the goods due to a significant number of defects.
5. The seller is obligated to accept complaints at any business premises where complaint handling is possible, or at the registered office or place of business. The buyer may also submit a complaint to a person designated by the seller. If the complaint is handled by a designated person, they may only resolve the complaint by delivering repaired goods; otherwise, the complaint must be forwarded to the seller. The seller must issue the buyer a written confirmation of when the buyer exercised their rights, the content of the complaint, the method of resolution requested by the buyer, and a confirmation of the date and manner of complaint resolution, including confirmation of repairs and their duration, or a written justification for rejecting the complaint.
6. If the consumer submits a complaint, the seller or an authorized employee or designated person must inform the consumer about their rights regarding defective performance. Based on the consumer’s decision regarding which right they wish to exercise, the seller or an authorized employee or designated person must determine the method of complaint resolution immediately, in complex cases no later than three working days from the date of complaint submission, and in justified cases, particularly if a complex technical assessment of the goods is required, no later than 30 days from the date of complaint submission. Once the method of complaint resolution is determined, the complaint, including the removal of the defect, must be resolved immediately, but in justified cases, it may take longer. However, the complaint resolution, including the defect removal, must not take longer than 30 days from the date of complaint submission. The expiration of this period without resolution is considered a substantial breach of contract, and the buyer has the right to withdraw from the purchase agreement or request a replacement of the goods with new goods. The moment of complaint submission is considered the moment when the buyer’s intention (exercise of rights from defective performance) is communicated to the seller.
7. The seller must inform the buyer in writing about the outcome of the complaint resolution no later than 30 days from the date of complaint submission.
8. The buyer is not entitled to rights from defective performance if they knew about the defect before accepting the goods or if the buyer caused the defect.
9. In the case of a justified complaint, the buyer has the right to reimbursement of reasonable expenses incurred in connection with the complaint submission. The buyer may exercise this right with the seller within one month after the expiration of the warranty period.
10. If multiple options are available, the buyer has the right to choose the method of complaint resolution.
11. The rights and obligations of the contracting parties regarding defective performance are governed by §§ 499–510, §§ 596–600, and §§ 619–627 of Act No. 40/1964 Coll., the Civil Code, as amended, and by Act No. 250/2007 Coll., on Consumer Protection, as amended.
12. Additional rights and obligations related to the seller’s liability for defects are regulated by the seller’s complaint policy.
VIII. Delivery
1. The contracting parties may exchange all written correspondence via electronic mail.
2. The buyer shall send correspondence to the seller’s email address specified in these terms and conditions. The seller shall send correspondence to the buyer’s email address specified in their customer account or order.
IX. Out-of-Court Dispute Resolution
1. The consumer has the right to contact the seller with a request for remedy if they are not satisfied with how the seller handled their complaint or if they believe that the seller has violated their rights. The consumer has the right to submit a proposal for initiating an alternative (out-of-court) dispute resolution to an alternative dispute resolution entity if the seller has rejected the request under the previous sentence or has not responded to it within 30 days from the date of its submission. This does not affect the consumer’s right to turn to the court.
2. The Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia), located at Prievozská 32, 827 99 Bratislava, Company ID: 17 331 927, is the competent authority for alternative dispute resolution in consumer disputes arising from the purchase agreement. The authority can be contacted for this purpose at the Slovak Trade Inspection Authority, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Prievozská 32, 827 99 Bratislava 27, or electronically at ars@soi.sk or adr@soi.sk. Website: https://www.soi.sk/. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and the buyer arising from the purchase agreement.
3. The European Consumer Centre Slovakia, located at Mlynské nivy 44/a, 827 15 Bratislava, website: http://esc-sr.sk/, serves as the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Online Dispute Resolution Regulation).
4. The seller is authorized to sell goods based on a trade license. The relevant District Office, Department of Trade Licensing, supervises trade licensing compliance. The Slovak Trade Inspection Authority supervises compliance with Act No. 250/2007 Coll. on Consumer Protection, as amended, within the defined scope.
X. Key Notices for Buyers
1.1 Responsibility for Cryptocurrencies
The seller assumes no responsibility for any loss, damage, or devaluation of cryptocurrencies, seed phrases, or their value, including but not limited to situations caused by loss, theft, destruction, or misuse of the product by the buyer.
We strongly recommend engraving seed phrases on metal plates and keeping two or more copies stored in separate secure locations to minimize the risk of loss due to fire, flood, theft, or other unforeseen events.
The buyer is responsible for ensuring that the product is used in accordance with the instructions specified in these terms and conditions, as well as the product description on the website or in email communication.
1.2 Warranty
The warranty covers only the functionality and material of the product, not the value of cryptocurrencies stored as a seed phrase (seed key) engraved on the steel plate.
The product is not designed to withstand extreme chemical exposure, mechanical crushing, direct flames, or other non-standard conditions.
2. Basic Rules and Usage Instructions
2.1 The product is designed to withstand:
* Temperatures up to 800°C.
* Exposure to water and corrosion under normal conditions.
2.2 Instructions:
* Perform engraving on a dry and flat surface.
* Store the product in a place protected from extreme conditions such as direct fire, chemical exposure, or excessive moisture. (Recommended: safe, steel box, waterproof container, etc.)
3. Limitation of Liability
3.1 The seller is not responsible for losses or damages caused by:
* Improper use of the product.
* Extreme physical or chemical conditions.
* Unforeseen events, including but not limited to fire, flood, chemical reaction, mechanical damage, extreme temperatures, electromagnetic interference, or other unpredictable factors.
3.2 The seller does not guarantee that the product will protect cryptocurrency seed phrases under all circumstances and is not responsible for their damage, loss, or devaluation due to any external influences or improper use.
4. Warranty and Complaints
4.1 Complaints apply only to material and manufacturing defects of the product.
4.2 The buyer is required to file a complaint within a reasonable period after discovering a defect and provide proof of purchase.
4.3 The complaint process follows applicable European Union laws and the legislation of the seller’s country unless the legal regulations of the buyer’s country require otherwise.
XI. Final Provisions
1. All agreements between the seller and the buyer are governed by the legal system of the Slovak Republic. If the contractual relationship contains an international element, the parties agree that Slovak law shall apply. This does not affect the consumer's rights arising from generally binding legal regulations.
2. The seller is not bound by any codes of conduct in relation to the buyer, as defined by Act No. 250/2007 Coll. on Consumer Protection, as amended.
3. All rights to the seller's website, including copyrights on its content, page layout, photos, videos, graphics, trademarks, logos, and other elements, belong to the seller. Copying, modifying, or otherwise using the website or its parts without the seller's consent is prohibited.
4. The seller is not responsible for errors caused by third-party interference with the online store or for its misuse in a manner contrary to its intended purpose. The buyer must not use any procedures that could negatively affect the store’s operation, nor engage in any activity that would allow unauthorized access or use of the online store, its software, or components in a way that contradicts its intended purpose.
5. The purchase agreement, including these terms and conditions, is archived electronically by the seller and is not publicly accessible.
6. The seller reserves the right to modify or supplement these terms and conditions. Such modifications shall not affect rights and obligations arising during the validity of the previous version of the terms and conditions.
7. A sample withdrawal form is attached to these terms and conditions.
These terms and conditions take effect on January 20, 2025.